Terms of service

Last updated: 25 October 2026

About us

Orvena Jewellery is a trading name of Silver Custom Jewellery Limited.

Registered in Scotland. Company number: SC530271.

Registered office and correspondence address:
Clyde Offices
48 West George Street
Glasgow
G2 1BP
United Kingdom

Please email us or use our Contact Us form for order enquiries, cancellations, returns or complaints. Include your order number where available.

Please contact us before sending a return so we can provide the prepaid returns QR code and correct instructions.

These terms

These terms apply to consumer purchases from orvenajewellery.com. Please read them together with our Shipping Policy, Return and Refund Policy and Privacy Policy. You can save or print these terms for your records. Nothing in these terms limits your statutory consumer rights.

Products and personalisation

Materials, dimensions, finishes and available personalisation are described on each product page. Photographs may appear differently on different screens; engraving appearance can vary with the material, finish and lighting. This does not affect your right to receive goods that match their description, are of satisfactory quality and fit for purpose.

Please check your selected options, spelling, initials, dates and uploaded artwork before placing an order. We use the details you submit. Contact us immediately if you need a change; changes cannot be guaranteed after preparation has begun. You must have permission to use any image, handwriting or other material you ask us to reproduce.

Orders and payment

You can review and correct your order before paying. Prices are in pounds sterling and include any applicable taxes. Delivery charges and any optional personalisation charges are shown before you complete checkout. Payment methods available for your order are shown at checkout.

We will email an order acknowledgement. Acceptance of your order takes place when we send a dispatch confirmation. If we cannot fulfil your order, we will contact you and refund any payment taken for the unfulfilled items. If we identify a pricing or description error before accepting your order, we will contact you to explain and let you choose whether to proceed on the corrected basis or cancel for a refund; we will not charge an increased amount without your agreement.

Delivery

We deliver within the UK only. Non-engraved items are normally dispatched in 1–2 working days and engraved items in 2–3 working days, unless an individual product page states a longer lead time. Please contact us before ordering if you need an urgent order.

Royal Mail Tracked 48 costs £1.99 and is free on orders of £30 or more after discounts, excluding delivery charges. Royal Mail Special Delivery Guaranteed costs £7.99, including for orders qualifying for free standard delivery. Delivery time is additional to preparation time. Special Delivery timing runs from dispatch and is subject to Royal Mail’s service conditions and delivery-area exceptions; Saturday delivery is not promised. See our Shipping Policy for details.

We remain responsible for the goods until they are delivered to you or a person you nominate to receive them, except where the law provides otherwise because you independently arrange your own carrier. Contact us if an order is delayed or missing.

Cancellations and returns

We offer 30-day change-of-mind returns on eligible non-personalised online purchases. Tell us within 30 days after the day you receive the goods, then return them within a further 14 days. Contact hello@orvenajewellery.com with your order number and the items you wish to return. A clear cancellation statement by email is sufficient; you do not have to use a particular form.

We will email a prepaid returns QR code for you to use at a Post Office branch. We cover return postage when you use this code and do not charge a restocking fee. Keep proof of posting until the refund is processed.

Goods made to your specifications or clearly personalised, such as engraved pieces and custom name jewellery, are excluded from change-of-mind cancellation rights. A hygiene exception applies only where legally applicable to sealed goods that become unsuitable for return once unsealed. Your rights for faulty, incorrect or misdescribed goods remain unaffected. See our Return and Refund Policy for full conditions and refund arrangements.

Faulty goods and complaints

If an item is faulty, damaged, incorrect or not as described, email us with your order number and details of the problem. Photographs are helpful where available. We will arrange an appropriate remedy in accordance with your consumer rights and cover reasonable return postage for faulty, damaged or incorrect goods.

Responsibility

We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill. We do not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory rights concerning the goods.

Privacy

Our Privacy Policy explains how personal information is collected and used when you visit, contact us or place an order.

Governing law and changes

These terms are governed by Scots law. Consumers retain any mandatory protections and rights to bring proceedings in the courts of their home jurisdiction that apply by law. We may update these terms for future orders; changes do not retrospectively alter an existing order.

Optional cancellation form

To: Silver Custom Jewellery Limited, Clyde Offices, 48 West George Street, Glasgow, G2 1BP, United Kingdom; hello@orvenajewellery.com.

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Goods and order number:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if sent on paper):
Date: